📊 System Logs – Bulk Actions

The Bulk Actions tab helps you monitor and review large-scale operations, like mass emails or SMS campaigns.

It gives you full visibility into what was sent, by whom, and how it performed — all in one place.

Use it to:

• 📦 Understand the scope and results of batch jobs
   
• 🔍 Investigate delivery issues or failed sends
   
• ✅ Ensure reliable communication and system accountability
   

🖥️ How to Access

Sidebar > System Logs > Bulk Actions

Use this tab to track all batch operations, including:

• Send Batch Email
   
• Send Batch SMS
   

📌 What Is Displayed in Bulk Actions

Each batch job entry includes:

• 🔹 Action – The type of batch operation (e.g., Send Batch Email, Send Batch SMS)
   
• 🔹 Date & Time – When the operation was triggered
   
• 🔹 Actor – Who initiated the job (e.g., Admin, System)
   
• 🔹 Messaged – Number of clients/messages in the batch
   
• 🔹 Delivered – Successfully delivered messages
   
• 🔹 Ignored – Messages skipped or filtered out
   
• 🔹 Failed – Messages that failed (e.g., invalid numbers, carrier issues)
   
• 🔹 Source – Origin of the batch job (Web UI, API, etc.)
   

🔍 Filtering and Search in Bulk Actions

Action Filter

Filter by batch job type:

• All
   
• Send Batch SMS
   
• Send Batch Email
   

🗂️ Drill-Down Page Columns

Click into a batch job to view per-message details:

• Kind – Inbound or Outbound
   
• Channel – SMS or Email
   
• Case – Linked case (ID and name)
   
• Client – Who triggered the message
   
• Status – Delivered, Seen, or Failed
   

🔍 Filters in Bulk Actions

1️⃣ Status Filter

Filter by message delivery result:

• All
   
• Delivered
   
• Seen
   
• Failed
   

2️⃣ Direction Filter

Filter by message flow:

• All
   
• Inbound
   
• Outbound
   

3️⃣ Channel Filter

Filter by message type:

• All
   
• SMS
   
• Email